Author: Seyar Yasin

Which one of the following is correctly matched in terms of the definition?

The total number of persons who travel, or wish to travel, to use tourist facilities and services at places away from their places of work and residence is known as____________.

Which one is the logical and systematic process of eliminating or minimizing the adverse impact of activities which may give rise to dangerous or damaging situations?

One of the following is not true about marketing plan.

The followings are Benefit of accurate Sales Forecasts is, except

The Rule of thumb approach is fails to takes into considerations, since in establishing room rate. Except

It is a process of creating, communicating and implementing a more operational roadmap to guide the actions, policies and decision-making?

Select the correct statement about expanding recipe yield

The following are ways of handling guest complaints except one?

___________________It’s the difference between sales of different periods

Select the correct statement about expanding recipe yield

The followings statements are general storage guidelines, select the correct one related with the sequence of issuing items;

Call customers by their name and title is responding to customer needs for:

One among the emergency evacuation plan for emergency situations in hotel safety & security plans.

From the following one is wrong with respect to PMS in hotel operation.

It is a tool of sustainable tourism used to assess the impact of tourism industry sectors and their operation through; Fee Advantage Analysis and Eco-friendly Assessing.

Which of the following is incorrect about customer focused strategy?

It is the process of methodically gathering, analysing, and interpreting data about external opportunities and threats?

A Commercial transaction in which two parties agree by way of offer generally involves marketing services provided by the event organizer in exchange for the sponsor‘s cash or in-kind contribution to the event.

From the following is best applicable mechanism to manage revues in front office room sales.

The term leakage describes which phenomenon?

An organization, firm or company which buys individual travel components, separately from their suppliers and combines them into a package tour, which is sold with their own price tag to the public directly or through middlemen is?

What is the primary consideration of the pricing strategy revenue management?

Assume your homeland is Singapore and you want to visit Ethiopia particularly walled city of Harrar so, in what forms of tourism you have decided to attend?

Which one of the following are the main responsibilities of room service manager?

The organization chart of food and beverage service departments should be provided?

Which one of the following is not the function of distribution channel?

The followings are statements to describe the term receiving, except;

Which type of food and beverage service operation serving food at a location away from the caterer’s food production facility?

A way of event marketing strategy in which keyword-rich article that is hosted on another website is?

The followings are correct statements about Percentage Technique to expand recipe yield, except;

Which of the following elements of a destination is important as gives direction to the destination and attractions and facilities?

The main aim of ___________hotel is to keep it away from the hustle and bustle, chaos and Confusions of the town.

One among the following is not a low demand tactics?

The followings are statements to describe the term receiving, except;

From the following one is the right guests’ checkout procedures in terms of sequence.

To all those individuals, who have potential to undergo any tour, but they have delayed their plan due to some reasons;

The followings are Benefit of accurate Sales Forecasts is, except

Which one of the following is not the function of Tour operator?

The private or special tourist accommodation comprises?

The followings are describe Purchasing, except

Among three basic stock levels which one is correct about recorded level of stock;

The last action when an event organizer developing a sponsorship plan is?

Among the following which one is false statement about Factors Influencing Consumer Behavior?

Which one of the following is combination incorrectly?

Which one of the following is a free-lanced guide?

Which of the following guest cycles room reservation takes place?

What a tour guide should check back and which things that includes reconfirm details of your tour; finalize some aspects of the tour Prepare contingency plan for the unexpected and spontaneous is?

Choose the correct objective of storing,

It is ranked among the most important sub-Saharan museums in Africa?

It is a type of tourism that involve activities like danger and spirit of voyage white water river rafting, mountain biking, Para sailing

The followings are Determinants of storage space and type, select the one related with shelf life of the items

Which of the following is Incorrect about Front Office Department?

The things that make a big difference in service delivery system to customer service include?

From types of stores, select the one for keeping perishable products chilled;

The followings are Determinants of storage space and type, select the one related with sales performance forecast.

Among the following one is wrong in terms of front office department’s communication with other departments in the hotel.

A group of services related to travel or vacations that are sold together for one fixed price include helicopter rides, theatre tickets, picnics/recreational movement, community events, and hands-on learning experiences is?

Which one of the following is not the principle of event management?

Which of the following departments communicate mostly about room statuses or front office terminologies?

The followings are correct statements for the term Sales Histories, except

Suppose you are Housekeeping manager at Skylight Hotel, when you provide training for your staff about room status which room clean first?

At the end of each travel to the specific destination the tourist is left with little that is tangible but an abundance of recollections. This Statement Refers to:

Key components of inventory in F&B control are;

Which one of the following is wrong about the nature of tourism?

In a large hotels who is the person in charge to provide information to guests on hotel facilities, local events and attractions?

The success or quality of tourism product highly depends on;

An independent tour designed to meet the needs of an individual client?

Among the following statements which one represents the eastern region of Ethiopia?

Which one of the following are not basic and essential principles of ecotourism

Among the following one is the positive economic impact of tourism except________?

Purchasing is essentially a matter of :

Among the following, which one is not the skill and quality of an ideal tour guide should have?

Among the following one is not include in the activities of planning and designing stages the tour (pre tour preparation)?

The result we are going to gain after minus labor and material costs is

The costs which vary in proportion to the volume of sales, for example food and beverage is

Among the components of tourism, which one is the means to reach and move around the destination?

Which one of the following is not the strategic foundation for destination?

Food and beverage control tends to be more difficult than the control of materials in many other industries because

Which one is not true about basic food & beverage Service equipment?

From the following types of brush one is used to remove heavy soiling from small areas?

Which of the following statement best describes facilitating product?

Among the following alternatives which one is the first step of developing travel circuit in one destination?

___________________Is the percentage/Share of guests choosing a given menu item from the list of alternatives

Which one of the following is mostly applicable for most events and festivals?

Which one of the following is not true about the Tour Guide?

It comprises participation programmes aimed at the engagement of Small Medium Micro Enterprises (SMMEs) owned by previously disadvantaged persons in all types of contracts?

Which one of the following constitutes the highest number of endemism on the bases of their environmental adaptation in Ethiopia?

Developing and promoting more varied uses of products among current markets by packaging existing products more effectively new features, experiences?

It is the origin of the rare and critically endangered Coffee Arabica?

Among the following one is not common examples of Mechanical cleaning equipment?

Maintaining of host and gust relation, which type of carrying capacity do you prefer?

A person who guides groups or individual visitors from abroad or from the home country around the monuments, sites and museums of a city or region” to interpret in inspiring and entertaining manner, in the language of the visitor’s choice, the cultural and natural heritage and environment is?

Which one of the following activities is not performing during the check-in procedure in the hotel?

Which one of the following key actors of sustainable tourism the core of most sustainable tourism literature?

Which one is among the determinant of Inventory levels through the documentation of prior period operation?

From the following one is the main functions of front office department in terms of room Sales.

Which one of the following is an educational event that can be used to quickly upgrade the employees’ knowledge base or showcase the company’s expertise on a specific topic?

Which one is among the determinant of Inventory levels through item shelf life

Assume that Mr. John is a Germany person and now he is visiting the historical places of Ethiopia; what kind of tourist is Mr. John?

Ethiopian landscape is dominated by?

One of the following is not factors for increasing attention on developing distribution channels

One of the following is correct about the major reasons for evaluation of tour in one destination?

Among the following, which one is not the advantage of a tour accompanied with a guide?

Which one is correct matched with Service procedure?

The followings are Determinants of storage space and type, select the one related with product vendor schedule

Which one of the following is incorrect about itinerary (description of a journey)?

A type tour operators who promote tours to foreign destinations, may be business tours or leisure tours are?

Which is true about food and beverage control?

Which one of the following are not basic characteristics of accommodation products?

The usefulness of standard purchase specification is

Which of the following deals with the hotel acknowledging and verifying a guest‟s room request and personal information by telephoning, faxing, or mailing/emailing a letter of confirmation?

Which one of the following is not describe Tourism Resources of Western Ethiopia?

Which one of the following is not a principle for managing and developing tourism destination?

Suppose you are delegated to housekeeping manager at new establishing hotel, to minimize the cost of the hotel and to be profitable business, what type of laundry recommended to the hotel?

Describes a variety of characteristics about a certain type of visitor, often including demographic information, psychographic information and spending patterns?

The followings are Determinants of storage space and type, select the one related with the outlet products.

Which one of the following is the busiest department in hospitality establishment’s especially in hotels;

_________ is a management philosophy or organizational culture that is based on the need and desire of its customers.

Which one of the following positioning strategy does South Africa and other long-haul destinations needs to apply over their competitors in order to secure a strong competitive position?

Which one of the following is a foot step to visit southern part of Ethiopian?

It is discouraging tourists from visiting traditional and cultural events on specific time;

From the flowing meal plan of a hotel which one is more flexible?

The followings are correct statements about Percentage Technique to expand recipe yield, except;

Which one is incorrect about the principles of sustainable tourism management?

Buyers are too numerous, widely scattered, and varied in their needs and buying practices it is the main reasons for;

The consumer uses evidence to reach at a set of final brand choices, to assess products, consumers look at product features, such as quality, price and location it emanates;

Given to any individual or organization that makes travel arrangements on behalf of a third party, providing a link between customers and the suppliers of travel products and services is?

Hubbart formula sometimes called a “bottom up “approach the reason behind this concept will be.

In Hotel plan modified American plan is characterized in ________?

Which one is among the determinant of Inventory levels through the documentation of prior period operation

Which one is among the determinant of Inventory levels through item shelf life

All of the following are functional management of sustainable tourism except;

Which one of the following are losses and costs arising from legal actions for breach of a law, standard or guideline or breaches or statutory duty of care?

Which of the following one is true about organization?

Assume you are room attendant at Blue Nile Resort and Hotel, during your daily activities which one is wrong task to reduce safety risks?

From the following bed room types one is mostly occupied by higher political officials as the result of its luxuriousness.

Which one of the following positioning strategy implies all sources of cost advantage must be explored and that a standard, no-frills/basic product must be sold?

Identify the wrong statement.

Sustainable tourism does NOT aim primarily at:

Which one of the following is the benefit of E-business?

Among the following which one is the reason for the growth of leisure time in tourism?

Talk between the travel companies and the principals for the terms, conditions and prices of the components of a tour package”?

Which one of the following is not a base of hotel classifications?

Hotels more than 300 guest rooms are known as?

__________ Types of hotels are situated on the surface of water such as, Sea, Lake.

Forecasting in Managing the Cost of Food is not

Which one of the following is considered as the birth place of Ethiopian civilization?

The perception of tourists about a destination is?

As you know Simien lodge is owned and run by one of foreign person/s; if so, what kind of negative economic impact show this case?

The followings are Benefit of accurate Sales Forecasts is, except

Which of the following doesn’t belong on the list of characteristics of hotel businesses?

Why is delivering excellent customer service important? Because:

What is the purpose of answering the telephone promptly with an appropriate greeting?

A type of tour operators who promote tours to foreign destinations is:

Of the following element, which one is determine the choice made by particular tourist to visit one particular destination rather than another?

The followings are Determinants of storage space and type, select the one related with shelf life of the items

Which of the following is an example of responsible tourism behavior by a tour guide?

Which one of the following is false about customer service?

What should a tour guide do if they encounter an emergency situation during a tour?

Which type of guest is more likely to choose a hotel solely based on personal recommendations?

The followings are statements to describe the term receiving, except;

Identify the wrong statement about the difference between goods and services in a given organization.

Which of the following is an important aspect of providing excellent customer service as a tour guide?

The tourism and hospitality industry should follow the following ways to create outstanding customer experience; except

What should a tour guide do if a tourist asks a question they don’t know the answer to?

Which of the following communication skills is essential for a tour guide?

Which one of the following is not basic component of tourism product?

What is the significance of cultural sensitivity for tour guides?

Targeting in marketing refers to:

Which type of guests is not typically given credit in hotels?

Which element of the tourism marketing mix involves designing and developing the tourism product or service?

Customer service is:

Which of the following is an example of sustainable tourism practice for tour guides?

Which of the following is NOT a responsibility of a tour guide?

What happens to guest account payments that are deferred to a credit card or an approved billing party?

Which one of the following is true about the importance of delivering quality services in the tourism and hospitality industry?

Which of the following is an example of ethical behavior for a tour guide?

Which of the following is not a file or register typically managed during the night shift?

Suppose XY Hotel in Addis Ababa has poor customer service to the target customers, these scenarios in this hotel result in:

What is the role of a tour guide in managing group dynamics?

Which is not the basic quality of service personnel in the tourism and hospitality industry?

The main reasons for the need for ground operators in the tourist destination are;

How to handle Customers’ Complaints?

What is the purpose of conducting a pre-tour inspection as a tour guide?

What is the purpose of creating an event budget?

Positioning in marketing refers to:

What is the significance of conducting pre-event site visits?

What should be done when a guest has a reservation for a lower category room?

How should a hotel handle walk-in guests regarding upselling?

What is the primary goal of event planning?

Which one of the following is correctly match with their type?

Which of the following best defines marketing in the context of tourism and hotel management?

To all those individuals, who have potential to undergo any tour, but they have delayed their plan due to some reasons;

What is the primary purpose of a tour itinerary?

A person who is very likely to buy the product or service offered by the business

Market segmentation is the process of:

What is the main responsibility of the housekeeping department regarding in-room guest supplies?

What is the purpose of creating an event proposal?

Why is it important to create a contingency plan for an event?

What types of travelers have their bookings usually made by companies with reduced room rates?

Typically, guest rooms with two single beds are referred to as ______?